Generally less expensive than a full-service move.If you’re moving locally, our #1 choice for container moves isn’t available, which is a huge bummer. What we hate: U-Pack only does long-distance moves. It explains exactly what you’re paying for and has a no-hidden-fees guarantee, plus has a pay-only-for-the-space-you-use policy for its largest moving containers, ensuring you have all the space you need without overpaying. What we love: U-Pack has some of the most transparent pricing we’ve seen among container moving companies. Read our comprehensive U-Pack review here. Here’s what we love and what we hate about each company, plus all the other upsides and downsides you might want to consider. U-Pack vs U-Box: Pros and ConsĪ great place to start when comparing two companies is with the pros and cons of each. We did the legwork and put together a comprehensive comparison of the two companies with reviews. It’s sort of a half-DIY move-you do all the packing, but none of the driving.īut when it comes to U-Pack’s and U-Box’s services, containers, and costs, there are differences you have to take into account before you choose the mover that’s right for you. They’re container companies, which means their base business model is to lease out shipping containers which you can have delivered to your home before you move, pack with your belongings, and then have professionally shipped to your new address to unpack when you arrive there. With either of these companies, you’re getting experience. U-Pack and U-Box are two of the most established container companies out there, and they both have powerhouse moving companies behind them-U-Pack is owned by freight shipping giant ABF, and U-Box is owned by U-Haul, the company that pioneered the DIY move. U-Pack was our #1 container moving company, and if you read on, you’ll see how it beats U-Box in several important categories. U-Pack has great customer service and transparent, competitive pricing, plus some of the fastest shipping times in the industry and great national coverage, even in rural areas. Would you rather have friendly customer service reps who give you straightforward answers-or confusing voices on the phone that treat basic questions (like final prices) as if they’re the toughest categories in the history of Jeopardy? We’ll take “Easy Answers” for $100, Alex.Overall opinion: If we were moving, we would choose ABF U-pack over U-Haul U-Box if possible. Not to mention PODS customers rave about the company’s on-time delivery and professional drivers. They’re quick to provide answers to your questions, and the company shies away from U-Box-like hidden fees. These folks are some of the best in the business. When it’s all over, you’re often confused and frustrated.īy contrast, it’s easy to get straight answers from PODS reps. And you’re never sure how much your move will cost. Waiting for a supervisor can take upwards of an hour. Company reps often give incorrect answers to basic questions and are skittish about explaining hidden fees (like a pricey $99-per-container delivery charge). Why such a big difference? It’s not diplomatic, but U-Box customer service is shoddy. PODS has the highest customer rating of our top moving container companies (3.1 out of 5 stars), while U-Box has the lowest score of any company we’ve seen (2.3 stars). PODS and U-Box are polar opposites when it comes to customer experience.
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